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OwlAI Terms of Service

Version: 2026-10-23-draft · Effective date: 2026-10-23

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of TmaxTibero Co., Ltd. (the "Company") and its users, and the conditions and procedures for using the OwlAI cloud service (the "Service") provided by the Company.

Article 2 (Definitions)

  1. "Service" means the OwlAI cloud service the Company provides over the internet, including its web screens and desktop and mobile apps.
  2. "User" means a person who agrees to these Terms, creates an account and uses the Service.
  3. "Account" means the combination of an email address, password and similar credentials used to identify a User and sign in.
  4. "Organization" means a unit within the Service in which Users share data and settings. The User who created an Organization and the Users that User designates are "Organization Administrators".
  5. "Content" means questions, documents, files, meeting audio, database information and other material a User enters, uploads or connects to the Service, and answers, files and other results the Service produces at a User's request ("AI Output").
  6. "Paid Service" means a Service used for a fee set by the Company, and "Subscription" means a contract to use a Paid Service.

Article 3 (Posting, Effect and Amendment of the Terms)

  1. The Company posts these Terms on the sign-up screen and within the Service so that anyone can read them.
  2. The Company may amend these Terms within the limits of applicable law. When it does, it announces the changes, the effective date and the reason within the Service at least 7 days before the effective date. Changes unfavorable to Users are announced at least 30 days in advance and also sent to the Account email.
  3. Once amended Terms take effect, the Service asks signed-in Users to agree to the new version. A User who does not agree cannot continue to use the Service and may terminate the agreement at any time.

Article 4 (Matters Not Covered)

Matters not covered by these Terms are governed by applicable laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Personal Information Protection Act, and by the operating policies the Company posts within the Service.

Article 5 (Formation of the Agreement)

  1. The agreement is formed when an applicant agrees to these Terms and the Privacy Policy, applies to sign up and completes identity verification through the email the Company sends. The same applies to signing up through an Organization invitation.
  2. Only individuals who are legal adults in their country of residence may use the Service. Applicants must confirm this themselves on the sign-up screen, and the Company may terminate the agreement if the confirmation was untrue.
  3. The Service is offered to Users in the Republic of Korea and Southeast Asia. Users who use it elsewhere are responsible for compliance with local laws.
  4. The Company may decline an application, or terminate the agreement later, if:
    • the applicant used another person's information or provided false information;
    • the applicant's agreement was previously terminated for breach of these Terms (unless the Company has accepted the applicant again);
    • the applicant intends to use the Service for a purpose prohibited by law; or
    • the applicant does not meet other sign-up requirements set by the Company.

Article 6 (Account Management)

  1. Users must keep their password and two-step verification methods secure and must not lend or transfer their Account to others.
  2. If an Account is or may be compromised, the User must change the password immediately and notify the Company.
  3. The Company is not liable for damage caused by a User's failure to manage the Account, unless the Company is at fault.

Article 7 (Organizations and Organization Administrators)

  1. Organization Administrators may add and remove members and set member permissions, connected external services and usage limits. They can see the Organization's audit records and the conversations and run results that members have rated.
  2. Content placed in an Organization may be visible to other members according to the Organization's settings and permissions.
  3. Subscriptions and billing are per Organization, and Organization Administrators start and cancel Subscriptions.

Article 8 (Provision and Change of the Service)

  1. The Company provides:
    • question answering and analysis using generative artificial intelligence;
    • document storage and search, and database connection and querying;
    • meeting transcription and minutes;
    • workflow automation (playbooks); and
    • connections to external services and other features the Company defines.
  2. The Service is in principle available 24 hours a day, every day of the year.
  3. The Company may suspend the Service temporarily for maintenance or replacement of equipment, failures, outages of external processors, natural disasters or other unavoidable reasons. Foreseeable suspensions are announced in advance within the Service; others are announced afterwards.
  4. The Company may change or remove features of the Service and the AI models available. Changes to the main features of a Paid Service that are unfavorable to Users are announced 30 days in advance.

Article 9 (Nature of AI Output)

  1. The Service uses generative artificial intelligence to produce answers and files.
  2. AI Output may be inaccurate, incomplete or out of date, and the same request may give different results. Users must review AI Output themselves before relying on it.
  3. AI Output does not replace legal, medical, financial, tax or other professional advice. Users must not rely solely on AI Output for decisions that seriously affect a person's life, body, rights or obligations.

Article 10 (Connecting External Services)

  1. Users may connect services operated by third parties, such as external databases, cloud services and MCP servers ("External Services"). The Service then exchanges information with those External Services within the scope the User sets.
  2. The terms and privacy policies of each External Service apply to its use.
  3. The Company is not liable for failures or changes of External Services or for information they process, unless the Company is at fault.

Article 11 (Paid Services and Fees)

  1. Paid Services are used through a Subscription on AWS Marketplace. Fees, invoicing and payment follow the product terms published on AWS Marketplace and the billing procedures of Amazon Web Services.
  2. Each plan has a defined scope of use, such as the number of seats and usage allowances (credits). When an allowance is used up, some features may be limited until the next usage period starts or the Subscription is changed.
  3. The Company may offer free trials or free credits. Their scope, duration and eligibility are set by the Company and announced within the Service, and the Company may change or end them.
  4. The Company announces fee changes on AWS Marketplace and within the Service 30 days in advance. New fees apply from the next usage period.

Article 12 (Cancellation and Refunds)

  1. Users may cancel a Subscription on AWS Marketplace at any time.
  2. After cancellation, the Paid Service remains available until the end of the period already paid for, and the Subscription then ends.
  3. Fees already paid are not refunded, except where the User could not use the Service for reasons attributable to the Company or where applicable law requires a refund.

Article 13 (User Obligations)

Users must not:

  1. use another person's personal information or account, or enter into the Service personal information collected without authorization;
  2. upload Content that infringes others' rights such as copyrights, trademarks or trade secrets;
  3. create or distribute information prohibited by law, obscene or violent material, or material that defames others;
  4. use the Service to create malicious code or attack other systems;
  5. overload the Service or its infrastructure, circumvent security measures or usage limits, or access the Service by means the Company has not permitted;
  6. reverse engineer the Service, or resell or provide the Service as it is to others;
  7. pass off AI Output as human-made in order to harm or deceive others; or
  8. otherwise violate applicable law or these Terms.

Article 14 (Rights to Content)

  1. Rights to Content a User uploads remain with the User or the original rights holder.
  2. The Company stores, copies and processes User Content, and sends it to the processors listed in the Privacy Policy, only as needed to provide and maintain the Service. The Company does not use User Content to train artificial intelligence models.
  3. The Company claims no rights in AI Output. However, AI Output may contain material in which others hold rights, and AI Output may not be protected under applicable law.
  4. Users warrant that they hold the rights and consents needed for the Content they upload.

Article 15 (Rights of the Company)

Rights in the Service and its software, design and trademarks belong to the Company or to rights holders who have licensed them to the Company. Users may not use them beyond what these Terms permit.

Article 16 (Restrictions on Use)

  1. If a User breaches these Terms or applicable law, the Company may, depending on the severity, issue a warning, restrict some features, suspend the Account or Organization, or terminate the agreement.
  2. Where serious harm to others or to the Service occurs or is likely, the Company may restrict use immediately without prior notice and will notify the User afterwards.
  3. Users may object to a restriction, and the Company lifts it promptly if the objection is justified.

Article 17 (Termination of the Agreement)

  1. Users may terminate the agreement at any time. Subscription cancellation follows Article 12; to delete an Account, contact the address below and the Company will process the request after verifying identity.
  2. When an Organization's Subscription ends or the Organization is closed, the Company keeps the Organization's data for 30 days, during which members can only read it. After 30 days the Company destroys the data in accordance with the Privacy Policy. Users should download any data they need within that period.
  3. If the Company terminates the agreement, it notifies the reason to the Account email.

Article 18 (Discontinuation of the Service)

If the Company discontinues the whole Service for business reasons, it announces this within the Service and by Account email at least 90 days before the end date. Users may download their data until the end date.

Article 19 (Damages and Limitation of Liability)

  1. If the Company or a User breaches these Terms and causes damage to the other, the breaching party compensates that damage.
  2. The Company is not liable for damage caused by events beyond its control, such as natural disasters, causes attributable to the User, or failures of external processors or External Services.
  3. The Company is not liable for damage caused by a User relying on AI Output without reviewing it.
  4. To the extent permitted by applicable law, the Company's liability is limited to the total fees paid to the Company by the User's Organization during the 12 months before the damage occurred.
  5. Paragraphs 2 to 4 do not apply to damage caused by the Company's intent or gross negligence.

Article 20 (Notices)

The Company gives notices to Users by Account email or within the Service. Notices to all Users may be given by posting within the Service for at least 7 days.

Article 21 (Governing Law and Dispute Resolution)

  1. These Terms and the use of the Service are governed by the laws of the Republic of Korea.
  2. The Company and Users will try in good faith to resolve any dispute through consultation.
  3. Lawsuits not resolved by consultation are brought before the court having jurisdiction under the Civil Procedure Act of Korea.

Company Information and Contact

Addendum

These Terms take effect on October 23, 2026.